6/5/2023 0 Comments Mcdonalds drive thru![]() ![]() Other fast-food chains such as Sonic and Popeyes are also experimenting with AI. Like the newly automated McDonald’s, the Wendy’s restaurants will employ real humans to monitor the drive-thru to make sure all orders are understood by the chatbot, or if a customer requests to speak with a human. Last year, McDonald’s opened a fully automated restaurant in Fort Worth, Texas, and deployed more AI-operated drive-thrus around the country. Wendy’s is not entirely a pioneer in this arena. Wendy’s hopes to raise that to 85% or higher in order to compete with other fast-food chains testing similar technology. But as of 2022, the bot’s order accuracy was 79%, according to Intouch Insight. This bot will be trained to know that when a customer orders a milkshake, they are really asking for a Frosty, Wendy’s version of the ice-cream beverage. Google Cloud’s chief executive, Thomas Kurian, said: “Generative AI is fundamentally changing how people interact with brands, and we anticipate Wendy’s integration of Google Cloud’s generative AI technology will set a new standard for great drive-thru experiences for the quick-service industry.” “By leveraging generative AI, Wendy’s seeks to take the complexity out of the ordering process so employees can focus on serving up fast, fresh-made, quality food and exceptional service,” the company said. ![]() In a press release, Wendy’s said it was designed to revolutionize the fast-food restaurant industry. ![]()
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